Sunday, April 8, 2012

(878) One Night at the Call Center by Chetan Bhagat

This is a rather amusing story of six call center agents in India. While the main strain weaves around a couple, Priyanka and Bakshi, the other four individuals' lives are covered too.

Out of a life or death situation the group of six faced one night, each of them gained the motivation and courage to face the main issue in their lives. For Radhika, she decided to leave her cheating husband and her bullying, poisonous mother-in-law. As to Military Uncle, he resolved to go to USA and work out his differences with his son and family. Vroom resigned that night and gone on to start a web design company with Bakshi. Esha gave up her modelling aspirations and tried her hand at fund-raising for an NGO.

There is a lesson to be learnt in this story: that no matter how bad the situation is, if a group put their creative minds together; they can definitely do something to improve their lot. Instead of sitting there passively afraid of being retrenched, they took a big risk to change their future; it paid off.

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